IRM Community-Company Mediation Training: Equatania Fictional Complaint Case

This video was used as a case study during the IRM's virtual course on “Company-community mediation in complex environments." The course introduced participants to the fundamentals of company community mediation – analyzing conflicts and/or challenges and the range of possible approaches to resolving them; developing clearer and more constructive mediation mandates; better monitoring and evaluation of individual mediations; and continuous learning from experiences for systemic improvement.