C0009 Misri

In September 2022 and November 2022, the IRM received two complaints related to concerns over working conditions and access to grievance mechanism in the Benban Solar Park, with relevance to FP039. The complainants were formerly employed by the company Health and Safety Home, working at various projects in the Benban Solar Park. The complainants raise several allegations regarding working conditions and labour management issues, including quality of food provided and differential treatment of employees in terms of salary, benefits and promotions, prevention of access to grievance mechanism, and retaliation for filing complaints. Complainants have alleged lack of community development in the village (Benban) where the project is based. Complainants have indicated that they are not seeking confidentiality, but per the IRM's risk assessment, the risk of retaliation remains high. While the IRM is not granting confidentiality, the identities of the complainants will not be disclosed in public communications, per the risk assessment.

PROBLEM SOLVING - Community-related matters

After the two complaints were declared eligible, the case entered the initial steps phase, during which all parties indicated their willingness to resolve the issues through the problem solving process. In a joint meeting held on 14 and 15 December 2023, the case reached a partial settlement through a comprehensive Problem Solving Agreement, addressing the community concerns and outlining a path forward for collaboration between BSDA and the Benban community.  The IRM concluded monitoring on the problem-solving agreement and submitted a final problem-solving report to the GCF board on 13 April 2026. The submission of the final problem-solving monitoring report concluded engagements on community related matters and the problem-solving case has subsequently been closed.

COMPLIANCE REVIEW - Labour-related matters

Additional complaints related to employment matters were handled separately. Following the conclusion of the problem-phase, one complaint was referred to compliance review as of April 24 2024. The compliance appraisal for this complaint concluded on 12 July 2024 with a recommendation to proceed to compliance investigation. A second complaint initially reached a problem-solving agreement and entered into monitoring. As of 14 July, monitoring on the agreement was no longer feasible and the complaint has since been referred to compliance review. The compliance appraisal for this second complaint concluded on 13 September 2024 with a recommendation to proceed to compliance investigation.

The IRM ensured a common Scope of Investigation in respect of both complainants and proceeded on the basis of a single compliance investigation. The Compliance Investigation Phase concluded on 15 December 2025. The Compliance Review report was considered by the GCF Board at the forty-third meeting of the GCF Board, which took place between 25 to 28 March 2026 in Songdo, South Korea. A decision was taken regarding the compliance review report. In accordance with the IRM's Procedures and Guidelines, the Compliance Review report is now published on the IRM website. Per the decision of the Board, the GCF Secretariat, in consultation with the IRM, the complainants, and the Accredited Entity, will develop a Remedial Action Plan outlining actions, responsibilities, and timelines for the implementation of the Board-approved recommendations